Employee Assistance Program

PDHU Staff and/or Family Members

We are asking all staff who have accessed this service since January 2005 to complete this brief survey. We also welcome feedback from staff whose family members have accessed our EAP - if they have any reliable second hand feedback to contribute on behalf of that family member. Please indicate on your response whether it is being provided on your own behalf or on the behalf of a family member.

Your answers will be kept confidential and will be grouped with other responses. A summary report, which will be shared with all staff, will describe whether the service is satisfactory or if changes are planned. Thank you for your assistance.

I am responding based on: (check all that apply)
  My own experience
  The experience of a family member

The following statements will tell us about the effect the EAP has had on you and your family member. Please tell us how much you agree or disagree with the following statements:

Timeliness:

The response to my or family member initial request was quick
  Strongly agree
  Agree
  Neither agree nor disagree
  Disagree
  Strongly disagree
  Don't Know

The service was provided when I or family member needed it most
  Strongly agree
  Agree
  Neither agree nor disagree
  Disagree
  Strongly disagree
  Don't know

Accessibility:

The service was provided in a location that was accessible and confidential
  Strongly agree
  Agree
  Neither agree nor disagree
  Disagree
  Strongly disagree
  Don't know

Quality of Service:

The counsellor was knowledgeable
  Strongly agree
  Agree
  Neither agree nor disagree
  Disagree
  Strongly disagree
  Don't know

The counsellor acted in a professional manner
  Strongly agree
  Agree
  Neither agree nor disagree
  Disagree
  Strongly disagree
  Don't know

Results:

Overall, I or family member received the help I/we needed when I met with the counsellor
  Strongly agree
  Agree
  Neither agree nor disagree
  Disagree
  Strongly disagree
  Don't know

I or family member would use this service again if the need arose
  Strongly agree
  Agree
  Neither agree nor disagree
  Disagree
  Strongly disagree
  Don't know

Please provide any suggestions you have for how the service could be improved.

Are there any other comments you would like to provide?